Introduction

At Techserv LLC, we value our customers and strive to provide excellent service. We understand that occasionally, issues may arise. This Complaint Policy outlines our process for addressing and resolving complaints in a fair, transparent, and efficient manner.

Purpose

The purpose of this policy is to:

1. Ensure all customer complaints are handled professionally and promptly.
2. Provide a clear procedure for lodging, processing, and resolving complaints.
3. Continuously improve our services through customer feedback.

Scope

This policy applies to all customers of Techserv LLC who have concerns about our services, products, or interactions with our team.

How to File a Complaint

You can file a complaint by:

• Email: Send a detailed email to techserv.llc.24@gmail.com with the subject line “Complaint – [Your Name/Project ID].”
• Phone: Call us at +1 (713) 340-7352 during business hours to discuss your concern.
• Mail: Send a written complaint to:
  Techserv LLC
  17611 Quiet Shores Drive, Richmond, Texas, 77407

Information to Include in Your Complaint:

• Your name and contact details.
• Details of the service or project in question.
• A clear description of the issue, including dates and relevant documentation.
• Any steps already taken to resolve the issue.

Complaint Handling Procedure

Acknowledgment:

• Upon receiving your complaint, we will acknowledge it within 2 business days via email or phone.

Investigation:

• Our team will review the details of your complaint and may contact you for additional information.
• The investigation process will typically be completed within 7 business days.

Resolution:

• After investigating, we will provide a resolution or response.
• If your complaint is valid, corrective measures will be taken promptly.

Follow-Up:

• We may follow up with you to ensure satisfaction with the resolution.

Escalation Process

If you are unsatisfied with the resolution:

• You may request a review of the decision by emailing techserv.llc.24@gmail.com with “Complaint Escalation – [Your Name/Project ID]” in the subject line.
• A senior team member will re-evaluate your case within 5 business days and provide a final decision.

Confidentiality:

All complaints and personal details will be handled with confidentiality and shared only with authorized personnel involved in the resolution process.

Continuous Improvement

We take customer complaints as opportunities to improve our services. Feedback from resolved complaints will be reviewed to enhance our processes and prevent similar issues in the future.

Contact Us

For questions or to file a complaint, please reach out to us via:

• Email: techserv.llc.24@gmail.com
• Phone: +1 (713) 340-7352
• Address: 17611 Quiet Shores Drive, Richmond, Texas, 77407